Policies act as a guideline for how the business deals with everything from its day-to-day operational problems through to complying with legislation, regulation and codes of practice. They are statements of purpose that highlight guidelines on how the business will respond to a workplace situation. If and when an issue arises, the relevant policy and procedure will guide the parties through the steps involved. The main aim of policies and procedures is to ensure that the issue in question is handled fairly, consistently and transparently in all areas of the business.
